Terms & Conditions

Travel Expenses

5 miles total travel is included per booking. For distances over 5 miles, the travel charges are 75p per mile from my home to the venue and back. Parking expenses are charged to the client if required. Makeup trials are carried out at my address in Exeter. If you are unable to arrive to my location for the makeup trial, please contact me to discuss and I can travel to a location that is more convenient for you.

Bridal trials take place from Monday - Wednesday 9:00 AM - 5:00 PM. I will be able to advise you of my availability so getting in contact with me would be much appreciated.

Payment Terms

To secure your wedding date in advance of your wedding day and makeup trial, a non-refundable deposit is required to confirm your wedding date. For any dates throughout the year a deposit of £50, which will be deductible from the final amount, is required. This is deducted from your wedding day makeup and to be paid by bank transfer trough your invoice link.

The deposit is required within 7 days to secure your booking, otherwise, your date will be made available to other brides. The total wedding amount that is due after deposit is payed will be required at least 3 weeks in advance of your wedding day by bank transfer.

Failure to make payment will result in cancellation of your booking. Furthermore, if booking is a minimum of 3 weeks prior to your wedding date full payment is required to secure the day.


Cancellation of the booking by myself will result in a refund of 100% of costs paid by the client. In the unlikely event that I am unable to make your wedding appointment due to an emergency, unforeseen event, or severe illness I will try to find you an alternative makeup artist whom I highly recommend. They will receive a brief of the look we created at our bridal trial and any products required that they might not have in their kit.

Cancellation of the booking by the client. Payments already made will not be refunded. If you need to cancel an appointment please get in contact with myself as soon as possible.

Within 80 days of the wedding date, 30% of the final balance will be charged. If the cancellation is made within 14 days of the wedding the full balance will be charged. I am happy to make adjustments to the bridal party numbers although if any bridal party members cancel less than 6 weeks prior to the wedding date the client will incur a 40% surcharge of the cost of what was quoted.

Client Responsibility

It’s the client’s responsibility to make myself aware of any known allergies or skin sensitivities that they or their bridal party may have. On the rare occasion that any of the bridal parties have any contagious skin infections, I reserve the right to refuse treatment. Skin conditions should be reported by the client prior to application.

If need be, a sample test of makeup may be performed on the skin to test reaction. I definitely recommend a makeup trial for this reason.

The client agrees to release Makeup by Michelle Lopez, from liability for any skin complications due to allergic reactions. All brushes, tools and makeup products are kept sanitary before our appointment and are continuously sanitised between every makeup application.


I will not be liable for any suppliers that I recommend. Any assisting makeup artists will be required to have the relevant insurance. Makeup by Michelle Lopez has a public liability cover and is insured by Salon Gold Freelancers.

Image Usage

I may photograph you at your makeup trial and wedding day. They will be used for reference on the wedding day, social media and portfolio. Please state if you would not like any photos taken/used for marketing.

Wedding Bookings / Covid 19 T&C’s

If your wedding venue has to postpone your wedding booking due to the virus/government orders. Once the venue offers an alternate date, I will be happy to move your booking to the new date (depending on availability) so please make sure you are in contact with myself and your preferred suppliers as soon as possible as we would love to fit in with your new dates. If I am unable to make the new date I can recommend an alternative artist to assist you (depending on availability).

All trials and payments carried out prior to date cancellation or postponement are non-refundable.

Please get in touch with me as I would try to help as much as I am able to and find the best arrangement for you and your bridal party.


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